Career Opportunities
Join Our Team
SisAdmin offers competitive salaries and a benefit package that includes the following for full-time employees:
- Paid Time Off
- Paid Sick
- Eight Paid Holidays
- Company paid Health, Dental, and Life Insurance
- Profit Sharing
- Simple IRA 2% Company Contribution
- Reimbursement of approved certifications and training
- SisAdmin is an Equal Opportunity Employer
In order to apply, please submit your cover letter, resume and salary requirements to hr@sisadmin.com.
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Current Open Positions
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Senior Technical Services Engineer
SisAdmin is an award winning, outsourced IT company serving King and Snohomish counties. We help businesses build and manage IT platforms that can meet the demands of the 21st century – everyday and without interruption.
What is the job and what is required of the position?
We are adding a senior member to our technical team. The ideal candidate for this position is a “jack of all trades” who is driven by going the distance to conquer technical problems. Your initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and technical conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. While the job requires the ability to act independently, along with a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the team’s high standards of achievement are expected in this position.
Who is the right fit for this position?
You consider yourself an information technology expert and you enjoy and are challenged by varied activities in a multi-tasking, face paced environment. You are a problem solver and are comfortable with making quick decisions in response to changing conditions. You are extroverted, confident and enthusiastic which stimulates others and fosters collaboration that is focused on results.
FORMAL POSITION SUMMARY:
The Senior Technical Services Engineer’s primary role is to drive complex technical issues to resolution while managing client expectations throughout the technical support lifecycle. This includes serving as ones the highest levels of technical expertise within the organization. The work varies and often originates within our technical delivery departments. This may include escalations received from clients as well as technical issues discovered during other facets of technical service delivery. The position also includes specific professional services assignments such as project tasks and deliverables.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide expert technical service and support for client networks via phone, email and/or remote connection, and onsite at client locations, covering all systems from desktops to servers to network equipment.
- Provide the highest level of technical support and expertise to both external customers and internal staff to ensure issues are resolved as effectively and expediently as possible
- Problem analysis, root cause identification, and final resolution documentation for all issues
- Review escalated issues to identify trends and communicate them via established internal channels
- Provide onsite response for issues that require or necessitate onsite presence
- Consistently meet or exceed customer expectations for responsiveness, timely status, resolution and overall customer experience
- Document client configurations and technical assets
- Create and maintain client-specific and technology-specific knowledgebase content
- Consistently model the highest levels of teamwork and professionalism
- Provide technical and soft-skill coaching and mentoring to peers
- Constantly learning and staying current with product releases, updates and environment changes
- Participate in on-call rotations as the highest tier level of technical expertise and ability
- 25% travel throughout the Puget Sound area
- Candidates must have a valid driver’s license, clean driving record and reliable transportation
- We reimburse for mileage as per our company reimbursement policy
- Other duties as assigned
ABILITIES:
- Excellent relationship management, customer service, and communication skills and a confident, can-do attitude.
- Ability to quickly and accurately assess the technical aspects of a problem
- Ability to work independently with little direct supervision and as part of a team
- Outstanding analytical, prioritization and organizational abilities
- Ability to remain calm, composed and articulate when dealing with difficult customer situations
- Passion for resolving customer issues and advocating for their success
- Ability to follow checklists and standard operating procedures
- Ability to identify and communicate customer satisfaction issues and technical escalations
- Ability to report metrics and be accountable for meeting goals
- Regular time entry and service ticket updates
- Maintain education and advanced level knowledge of the Microsoft business stack, network infrastructure, and related technologies
- Excellent written and oral communication skills
- Customer service orientation, strong technical aptitude, team player, and sound judgement are character traits that are essential for this position
QUALIFICATIONS:
- 7+ years in an enterprise and/or senior level technical support role
- 7+ years’ experience in the areas of systems administration, network administration, professional services or related discipline
- 7+ years’ experience and expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policy, etc.
- Experience supporting the Microsoft 365 product stack
- Experience supporting Microsoft Azure Cloud offerings tailored to the SMB market
- Very strong troubleshooting and analytical skills
- Advanced networking knowledge
- Experience supporting a variety of line of business applications and demonstrated ability to work with 3rd party vendors
- Experience troubleshooting desktop and server hardware, desktop peripherals, printers
- Experience supporting mobile devices running iOS and Android
In exchange, we offer:
** Competitive salary
** Company-paid medical, dental, vision and life insurance
** Paid time off and holiday pay
** Company contribution to a simple IRA
To apply, please submit a resume and cover letter, along with salary expectations to hr@sisadmin.com
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Technical Alignment Field Engineer / Systems / Network
PLEASE NOTE: This is an in-office position located in Snohomish, WA.
SisAdmin is an award winning, outsourced IT company serving King and Snohomish counties. We help businesses build and manage IT platforms that can meet the demands of the 21st century – everyday and without interruption.
Are you an experienced systems administrator, systems engineer, network administrator or network engineer looking for a great place to work with an awesome group of people? Do you love to be challenged every day with new problems to solve and situations to investigate? Are you curious and intrigued about how technology integrates with different types of businesses and industries? If you answered yes to these questions, this is the right position for you!
What is the job and what is required of the position?
In this role you will be interacting with businesses throughout King and Snohomish counties to manage and maintain the technical relationship with your assigned clients. You will be performing assessments of our clients’ business technology in order to measure the health and wellbeing of their business networks. You will also be the technical expert for each of your clients by integrating with each business, in the way an internal IT Manager would, to learn as much as you can about each business. You will understand their business processes which will help you identify opportunities for improvement and innovation. Successful candidates can integrate with our clients’ businesses and serve as a valuable, integral technical resource. Your position is the key to both identifying areas for technical improvement as well as implementing standards and best practices that address deficiencies. You will have a direct and dramatic impact on influencing your assigned clients’ technological health and overall technical strategy!
Who is the right fit for this position?
You may have experience as a systems administrator, network administrator along with IT supervision or management experience. You are comfortable being independent but also enjoy collaborating with a team. You are comfortable interacting with people and having conversations with people to reveal insights into their job responsibilities and business processes doesn’t intimidate you. You are detail oriented and precise and your follow-through is deep and careful to ensure tasks were completed in accordance with quality standards. You are focused and can concentrate on the task at hand for long periods, while being consistent and patiently thoughtful. You prefer to work at a steady, even pace while leveraging your background and experience for the benefit of your customer, team or company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Conducting technical assessments of clients’ business technology utilizing our proven methodology.
· Developing and maintaining a deep knowledge of clients’ business technology.
· Integrating with clients to become a core part of their team and an expert in how their technology affects their business processes and essential functions.
· Maintaining accurate and current documentation of all facets of client networks.
· Implementing best practices and standards to remedy technical deficiencies.
· New client onboarding.
· Other duties as assigned.
ABILITIES:
· Advanced to intermediate level knowledge of the Microsoft business stack, network infrastructure, and related technologies.
o Windows desktop operating systems
o Windows server operating systems
o Microsoft Office Suites & Office 365
o Microsoft Exchange & Outlook
o Active Directory
o Networking: switching, routing, security, infrastructure and configuration
o Desktop and server hardware
o Virtualization include VMWare and Hyper-V
o Mobile devise including iOS and Android
o Bonus points for Sonicwall, Datto, Dropbox, ConnectWise, Cisco, Mac, Linux, Unix, SAN/NAS, and SQL.
· Ability to review and audit technical information, infrastructure and configurations.
· Ability to follow checklists and standard operating procedures.
· Ability to identify and communicate customer satisfaction issues and technical escalations.
· Ability to report metrics and be accountable for meeting goals.
· Ability to work with minimal management and/or supervision.
· Time management skills and ability to effectively manage multiple priorities.
· Excellent written and oral communication skills.
· Ability to identify and communicate client satisfaction issues and technical escalations.
· Ability to report metrics and be accountable for meeting goals.
· Customer service orientation, strong technical aptitude, team player, and sound judgement are character traits that are essential for this position.
QUALIFICATIONS:
· 5+ years in a mid to senior technical administration role
· 5+ years’ experience in the areas of systems administration, network administration or related discipline
· 5+ years’ experience and expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policy, etc.
· Experience supporting the Microsoft 365 product stack
· Strong troubleshooting and analytical skills
· Intermediate networking knowledge
· Experience supporting a variety of line of business applications and demonstrated ability to work with 3rd party vendors
· Experience troubleshooting desktop and server hardware, desktop peripherals, printers
· Experience supporting mobile devices running iOS and Android
Frequent travel throughout the Puget Sound area is a requirement of this position. Candidates must have a valid drivers license, clean driving record and reliable transportation. We reimburse for mileage as per our company reimbursement policy.
PLEASE COMPLETE THE FOLLOWING AFTER SUBMITTING YOUR APPLICATION:
After submitting your application for this position, please navigate to https://assessment.predictiveindex.com/bo/5uj/TAE where you will be able to access two short surveys. The first is a two-page behavioral assessment. The survey contains no questions, but rather it is a free choice checklist of word responses to directions. The checklist of words is available in 70 languages and it is strongly recommended that you complete the survey in the language in which you are most comfortable. Though it is not timed, it takes less than 10 minutes of independent, uninterrupted time to complete.
The second is a 12-minute timed, cognitive assessment which simply measures an individual s learning style. It includes verbal, math and abstract reasoning questions. Following completion of the behavioral assessment, you will receive a link via email to this assessment and it is sent from The Predictive Index (noreply@mailer.predictiveindex.com). Be sure to check your junk mail if you are unable to find the email in your inbox. Please read the included instructions VERY CAREFULLY before completing. The assessment must be completed in one sitting. Please also turn off all cellular and other devices and make sure you are in an environment free of distractions and interruptions during the 12-minute timed assessment.
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PC Fulfillment & Delivery Technician
We are seeking candidates for a PC Fulfillment & Delivery Technician position that will contribute to the build-out, configuration and delivery of PC’s to our clients throughout Puget Sound. Preference given to candidates with recent IT support experience, recent IT graduates and/or those currently pursuing IT degrees. This is an outstanding opportunity for someone embarking on a technical career.
In this role you will be working on the team that configures and delivers new and replacement PC’s to our clients. This is a seamless experience for the end-user which requires meticulous planning and consistent execution. You will install and configure general applications and line of business applications that are fully functional for the end-user at the time of installation ensuring the experience with their new PC is as close as possible to the previous one. You will perform the installation on-site at client locations with professionalism and thoroughness.
Successful candidates have sound technical support and excellent customer service skills. Your position is a critical link to our clients. You excel at following standard procedures and updating documentation when you encounter errors or omissions.
SisAdmin is a high-quality IT Managed Service company for thriving, growing companies in the Puget Sound region. We have a great team that enjoys working together to provide outstanding service to our clients.
SisAdmin exists to provide businesses with the highest quality technical expertise and value, resulting in increased productivity and measurable results.
Core responsibilities include:
- Unboxing and organizing PC’s as they are released to service
- Labeling, organizing and tracking machines as they progress through the build and configuration process
- Gathering key information from the client to ensure the PC is configured as expected upon installation
- Installing basic software and configuring settings
- Installing line of business applications utilizing documented installation steps
- Quality assurance to ensure machines are ready for delivery with no errors or omissions
- Delivering PC’s throughout Puget Sound
- Performing final configuration and installation onsite with clients with no errors or omissions
- Inventory control and record keeping
- Hardware asset disposal and recycling following established processes
- Documentation of activities and timekeeping
- Other duties as assigned
In order to be successful in this role you must have:
- Basic level knowledge of the Microsoft business stack, network infrastructure, and related technologies:
- Windows desktop operating systems
- Windows server operating systems
- Microsoft Office Suites & Office 365
- Microsoft Exchange & Outlook
- Active Directory
- Desktop and server hardware
- Mobile devices including iOS and Android
- Basic to intermediate knowledge of PC hardware components and operating systems
- Ability to “rebuild” a PC by installing the OS and all associated drivers, firmware and proprietary software
- Ability to review technical information
- Ability to follow checklists and standard operating procedures
- Ability to identify and communicate customer satisfaction issues and technical escalations
- Ability to report metrics and be accountable for meeting goals
- Ability to work with minimal management and/or supervision
- Time management skills and ability to effectively manage multiple priorities
- Excellent written and oral communication skills
- Ability to translate tech-speak to the client’s level of knowledge
- Customer service orientation, strong technical aptitude, team player, and sound judgement are character traits that are essential for this position
Frequent travel throughout the Puget Sound area is a requirement of this position. Candidates must have a valid driver’s license and a clean driving record.
In exchange, we offer:
- An awesome place to work with a great group of people. We have a supportive culture that defines the core of who we are, and how we do business
- A company that is focused on continuous, never ending improvement
- Competitive salary
- Paid time off and holiday pay
- Company contribution to a simple IRA
To apply, please submit a resume and cover letter to hr@sisadmin.com
